Support
How can we help?
Search the common questions below, or email or WhatsApp us and we will get back to you.
Frequently asked questions
Quick answers
How do I scan barcodes?
Tap the camera icon on the basket screen and point it at the product barcode. The app searches for the product automatically.
How do I save favourite prices?
After searching for a product, tap the heart icon next to the price you want to keep. Your favourites are listed in your profile.
How do loyalty points work?
You earn points by submitting a till slip for a completed purchase. Our team reviews each slip before points are awarded, and points can be redeemed for vouchers at participating retailers. The full rules are in our Terms and Conditions.
A product is missing. How do I add it?
If a barcode is not in our database, you can enter the product details yourself and submit them. The product appears in the app once our team has approved it.
Why is the shelf price different from the app?
Prices in the app are submitted by merchandisers and users and reviewed by our team. They are for comparison only and prices change constantly. The price on the store shelf when you buy is the one that applies.
How do I delete my account?
Use the account deletion option in the app settings, or follow the steps on our Delete your account page.
No questions match that search. Email or WhatsApp us and we will help.